Flatmind Offerings

We are primarily focused on IT Consulting & Global sourcing (outsourcing) engagements. With over 60 years of cumulative experience in managing large IT engagements in these two models. We know that clients need resources to supplement their own IT staff for projects and sometimes they just outsource an entire project to a vendor, hence we have created a single-stop shop for our clients to procure services.

FlatMind has a unique Global Delivery Model that delivers software services within budget, on time, and high quality. Our global delivery model with blended resources and cost structure ensures lower project costs, quicker development time (round-the-clock deliverables) helps our clients to exceeding their business goals.

Our global delivery model provides right resources at right location and at the right cost. Our tested proven process, methodologies, and best practices enable to set up successful global delivery model for various organizations.

The key drivers of our Global Delivery Model are:

Processes

Our processes are the best in the industry. Our tailored approach to each client will create far more value for organizations than traditional sourcing models.

Here is why we differentiate

  • Seamless transition on support/project activities
  • Optimum onsite/ offshore mixes through intelligent allocation of resources
  • Lowest attrition rates in the industry
  • Dedicated account manager to manage the relationship to ensure best service and business-level focus
  • Sharing of best practices and tools
  • Cross-training of the account team members ensures to stay with the account for longer time
  • Adherence to SLA based pricing models to ensure ROI and drive customer satisfaction
  • Strong quality and project management processes ensure excellence in delivery.
  • World-class processes for knowledge management
  • Laser focus on project communications

Project Management

FlatMind´s project management processes are best in the industry, our detailed process ensures success at every stage of the project lifecycle. Some of our project activities includes

  • Project monitoring, reporting procedures and review mechanisms
  • Project risk management
  • Configuration management
  • Change management
  • Project communication
  • Setup and tracking goals and milestones
  • Project tracking: tasks, issues, quality, client feedback, and escalation
  • Defect estimates and defect prevention
  • Project team roles, skills, key personnel, training

Offshore Development Center

An Offshore Development Center (ODC) is essentially a dedicated intermix of specialized programming and engineering resources.

FlatMind's Global Offshore Development Centers are instrumental in delivering faster, higher-quality services. FlatMind Global Delivery Model provides to an access to our clients a pool of highly skilled software professionals, a platform for global engagement and best practices in delivering technology solutions. We also take data privacy and protection very seriously, we have equipped best processes and softwares to protect our clients data securely

Our Offshore Development Centers acts as a virtual extension of client´s development teams. With sustained infrastructure investments over the years, we have created a knowledge-networked work environment from where our employees provide high quality solutions to clients. These investments enhance employee productivity and reduce engagement risk for our clients.

Our Offshore Development Center uses a multi-dimensional approach, planned to support growth and technology advancement, ensures that the solutions we architect for our clients are built in a most productive and effective manner. We have state-of-the-art communication facilities, matured communication process, integrated global delivery centers delivers projects to our customers round-the-clock.

This approach opens up new options for organizations needing to fuel growth while reducing costs. Clients can:

  • Draw upon resources from around the globe to speed time-to-market and lower costs.
  • Benefit from economies of scale and distributed workloads as they outsource critical business or IT functions.
  • Reduce business risk and enhance value by leveraging industry best practices embedded in FlatMind´s standardized methods, tools and architectures.

Our Offshore Development Centers are strategically located wherever we can tap pool of talented workers, and wherever our clients need specific language skills and geographic proximity to key global or regional markets.

Our Global Delivery Model helps ensure that clients can harness the power of globalization to achieve the competitive advantage needed to win in today's flat world.

Risk Mitigation

FlatMind´s Global Delivery Model has mature business continuity planning built into it. A detailed plan for risk identification, monitoring and mitigation is put together as part of project planning. This plan covers risk identification, prioritization and mitigation options. Risk mitigation tasks are executed during the project and risks are re-evaluated at regular intervals. The status of risks is continuously tracked, and reviewed using the monthly milestone Reporting mechanism.

Our Business continuity plans have a comprehensive focus on infrastructure and security redundancies:

Confidentiality and Privacy

  • Access restrictions and controls for all Information Assets
  • Context-dependent security measures including physical isolation of projects, if needed
  • Legal agreements with employees to ensure compliance
  • Agreements under relevant jurisdiction for the client

Infrastructure

  • Well-defined Business Continuity and Disaster Recovery Plans at organization and client level
  • Global de-risked development centers
  • State-of-the-art fail safe network connectivity with multiple fall-back options
  • Interoperability to ensure seamless relocation
  • Locations far away from potentially conflict-ridden zones

Security

  • Stringent physical security and network security
  • Secure Human Resources practices
  • Regular external audits to ensure compliance and cover blind spots

People Focus

  • Built-in redundancies for key personnel
  • Back-up of project artifacts and experiential repositories

Our Contacts

FlatMind Technologies Inc.
687,Lee Road Suite: 212
Rochester - 14606, USA
Phone: +1-585-368-5628
Fax: +1-585-203-9230
E-mail: contact@flatmindtech.com
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