Application Outsourcing

FlatMind Application Outsourcing services include application services required to provide for the day-to-day operations, support, and maintenance of enterprise applications, relieving clients from the high cost of managing enterprise applications. Our focus is on mission-critical applications that have a high degree of complexity and transactional applications that are core to our customers' business processes.

Application Outsourcing is delivered via an annuity-based contract – focused on activities and SLAs as opposed to a project-based activity to deliver specific functionality. Due to the annuity nature of Application Outsourcing contracts, we provide a number of application outsourcing services from requirements analysis to deployment and from deployment to end-of-life. These services can be procured either in a standalone format or as a combination of services in order to provide the required levels of service and support for our clients.

Our Application Outsourcing service offerings include


Application Operations

Provides day-to-day services, including application monitoring, performance testing, patching, application level access control, and data management with defined service-level objectives to ensure an application's health, performance, and functionality. FlatMind has a flexible sourcing and delivery model - working at FlatMind facilities or our client sites. Application monitoring is delivered by our c-RIM service on a leveraged infrastructure. Our scope includes application operations services from deployment to end-of-life outside of code support and maintenance.

Application Support and Maintenance

Provides support and maintenance of FlatMind, packaged (COTS) or custom applications. Helping resolve incidents and problems associated with new and existing applications, our scope includes support and maintenance of application code from deployment to end-of-life. We transfer knowledge of application/support processes and document processes and provide ongoing application help-desk services for Level 2 support and Level 3 when associated with FlatMind applications.

Application Development

Provides application development skills in a managed service environment. As part of an Application Outsourcing contract, we help clients develop and enhance custom or packaged application software. We support all phases of the application-development life cycle, from requirements analysis to deployment, either with FlatMind-optimized SDLC processes or by adapting to client processes and deliverables.

Customer Program Management

Managed services involve a complex, multi-theater solution that calls for a single point of accountability for contract and service delivery phases. To meet such requirements, a managed services engagement will have a dedicated Client Program Manager and supporting team assigned. We employ a solutions team that works closely with the client through all phases of the transition. The Program Manager manages an integrated virtual team through all phases of the project and is the client's single point of contact throughout the engagement. The program manager proactively manages the contract and provides the flexibility to allow changes to be built into the solution process as required. We provide a single point of accountability for the delivery of the service to the contracted service level agreement, including earned value management system (EVMS) tracking.

Our Contacts

FlatMind Technologies Inc.
687,Lee Road Suite: 212
Rochester - 14606, USA
Phone: +1-585-368-5628
Fax: +1-585-203-9230
E-mail: contact@flatmindtech.com
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